Shipping policy

We aim to deliver your order quickly and reliably, so you can enjoy your purchase without delays.


Processing & Delivery Time

  • Processing time: 3-7 business days
  • Estimated delivery time: 15–30 business days 

Once your order ships, you will receive a tracking number via email.


Tracking Your Order

You’ll receive a tracking link as soon as your order is shipped.

👉 Please allow 3–7 days for tracking updates to appear.


Shipping Delays (Rare but Possible)

While most orders arrive on time, delays may occur due to:

  • Weather conditions
  • Customs processing
  • High demand periods

We always work to minimize delays and keep you updated.


Shipping Address Accuracy

To ensure smooth delivery, please double-check your shipping details at checkout:

  • Full name
  • Correct street address
  • Apartment/unit number (if applicable)

⚠️ Incorrect or incomplete addresses may result in delivery issues.


Incorrect Address or Failed Delivery

If an order cannot be delivered due to incorrect address or failed delivery attempts:

  • Re-shipping may require an additional fee
  • Refunds may not be available in these cases

👉 Please ensure your address is correct before placing your order.


Order Changes & Cancellation

Need to update your order?

  • Contact us within 24 hours of placing your order
  • Once processing begins, changes may not be possible

Shipping to Isarael

In some regions, direct home delivery may not be available.

👉 Orders may be delivered to a local pickup point instead.

Customers will be notified and can collect their package from the designated location.


Out-of-Stock Situations

If an item becomes unavailable after your order is placed:

  • You will be notified immediately
  • A full refund will be issued for the unavailable item

Need Help?

If you have any questions about your order, feel free to contact us:

📧 support@novafot.com