Refund policy
We want you to feel confident with every purchase. If something isn’t right, we’re here to help.
30-Day Risk-Free Returns
You have 30 days from the date of delivery to request a return.
To be eligible:
- Item must be unused and in original condition
- Must include original packaging
- Proof of purchase is required
👉 Simply email us at support@novafot.com and we’ll guide you through the process.
Easy Returns – No Hassle
Once your return is approved:
- We’ll provide clear return instructions
- You’ll receive the correct return address
- Processing is fast and simple
⚠️ Please do not send items back without contacting us first.
Order Changes & Cancellation
Need to make a change?
- Contact us within 24 hours of placing your order
- After processing begins, we may not be able to cancel or modify the order
Damaged or Incorrect Items
If your order arrives damaged or incorrect, we’ll make it right.
Please:
- Contact us within 3 days of delivery
- Provide a photo of the issue
👉 We’ll offer a replacement or refund based on the situation.
Exchanges
Want a different item?
The fastest way:
- Request a return
- Place a new order
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Used items
- Personal care products
- Final sale items or gift cards
Refunds
Once we receive and inspect your return:
- You’ll be notified of approval
- Approved refunds are issued to your original payment method
- Processing time: 5–10 business days
💡 Banks may take additional time to post the refund.
EU Customers (14-Day Cooling-Off Period)
If your order is delivered to the EU, you have the right to cancel or return within 14 days, no questions asked.